Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at simplybetterk9@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at simplybetterk9@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at simplybetterk9@gmail.com.

We want you to love what you ordered! If something isn't right, we're here to make it easy.

Returns We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in original packaging. To start a return, simply contact us at [your email] and we'll guide you through the process.

Exchanges We offer hassle-free exchanges! If you received the wrong item or your order arrived damaged, we'll send you a replacement at no extra cost. Just reach out within 30 days of delivery with a photo of the issue.

Refunds Once your return is received and inspected, we'll process your refund within 5–7 business days back to your original payment method. You'll receive an email confirmation when it's done.

Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged or incorrect

Dog Treats (The Daily Find Originals) Our all-natural dog treats are made in small batches. Unopened bags may be returned within 14 days of delivery for a full refund. Due to the nature of food products, we cannot accept returns on opened bags. If your order arrives damaged or incorrect, please contact us within 48 hours at [your email] and we'll make it right with a replacement or full refund.

Dropship & Curated Products Items sourced from our curated catalog are fulfilled by third-party suppliers. Returns on these items are accepted within 30 days of delivery, unopened and in original packaging. Return shipping costs are the responsibility of the customer. Please allow 7–10 business days for your refund to be processed once we receive confirmation from our supplier.